Measure, analyze and improve everything.
Our Call Center software lets you monitor agent productivity, measure targets, conversion rates, and view campaign statistics with a simple easy to use interface.

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For call center metrics to be effective, statistics and reports must be considered relevant, practical and objective by the call-center center professionals.

Call center managers and professionals benefit from the performance analysis provided by call-centers software suites like QueueMetrics and monitoring is a critical component of all modern call-center CRM.
It helps call-center professionals and customers have pleasant, effective experiences while solving issues. It also boosts consumer's confidence and company's reputation.

Call-center monitoring is an efficient and professional means of ensuring top notch service and guarantee customer loyalty, helping companies to:

Grant a consistent level of customer service
Elevate candidates who are eligible for advancement
Pinpoint areas of concern/success
Focus on issues such as call conversion and customer retention
Record conversations and evaluate performance and identify directions for improvement
QueueMetrics is a call-center reporting package for Asterisk and Asterisk-based phone systems.

WombatDialer is highly scalable, multi-server, easy-to-use and
works with your existing Asterisk PBX.

Telecasting
Send a pre-recorded message to a set of receivers. The message can be easily personalized by having your PBX read custom variables, e.g. current account balances, planned service outages, end of current subscription periods.

• Works with your existing PBX.

• Automated warning systems.

• Event cancellations.

• Number verification services.

Telemarketing
Send a pre-recorded message to a list of contacts, and offer them an option to be put in contact with an operator if interested.

• When required, a maximum call duration can be enforced.

• Appointment reminders and cancellations.

• Track subscription expirations and process renewals.

• Product offerings.

• Debt tracking and collection.

Voice conferencing
Ever tried setting up a conference call with many attendants? WombatDialer can connect them all in parallel at the click of a button - no more wasted time and manually dialing busy numbers.

• Connect tens or hundreds of parties at once.

• Different parties can have different access levels.

• Virtual town hall.

Phone interviews
Connect to a set of receivers and offer them a set of IVR options. WombatDialer keeps track of selected options and forwards them to your tracking system.

• Automated service satisfaction interviews.

• Quality Assessment of your services.

• Instant automated polling stations.

OCO InfoComm Offers IP-PBX as a Service for start-ups, SMEs and Distributed Enterprises, flexible plans to suit various business needs and highly customizable.

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Features highlight: 
- No upfront investment on expensive hardware and software license.
- The flexible upgrade allows you to expand the capacity as your business grow, no need to change hardware.
- Full featured IP-PBX, no expensive licensing.
- We take care of all hardware, we will replace any faulty phone as long as your subscription is live.
- We provide phone and email support during office hours, you save not only on CAPEX but also OPEX. 
- Free IP Phones included in the package, you can add more phones later at a small increment of the subscription price.
- No limit on softphone extensions, you can have as many as you want. However, we do not provide technical support for softphones.

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