PROACTIVE SUPPORT
Our Proactive IT Support contracts ensure that our customers have as little downtime as possible by managing issues before they escalate into problems. By monitoring the performance and status of our customers’ networks and by providing preventative maintenance we can identify and prevent issues at an early stage.
At present 97% of helpdesk calls are resolved using our remote support software, thus negating the need for an engineer to call onsite therefore drastically reducing response times. Should the problem require an onsite visit, we offer a 4 hour response service.
Having your IT support provided by one businesses partner is a great advantage – there’s just one point of contact and we’ll get your problem or issue fixed. There’s no “it must be your software/telecoms/hardware provider – please contact them!”. With OCO, we'll immediately take full responsibility for your entire IT system. This gives you efficient, quick, cost-effective IT support. Above all, it gives you complete peace of mind.
Our network support services are designed for clients with either internal IT staff or, more commonly, those with little or no internal IT knowledge. We provide a range of IT support packages that offer great value technical expertise. No on-going management supervision needed, no need to worry about employee benifit or salary increment. It only takes us less than 3 days to begin servicing your company and with all these conveniences, we still cost less than running your own IT department.
IT Support and Outsourcing
It’s a simple fact that prevention is better than cure. OCO offers comprehensive proactive IT support packages which are based on a combination of the best IT systems and practices along with quality standards to ensure a secure and stable IT environment for all our clients. Through our low monthly fixed fee, one client saved up to 75% and has a much more reliable solution.
FAST RESPONSE
WORRY-FREE IT TEAM
